Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

XCzaaa's avatar
XCzaaa
New member | Level 2
3 months ago

Transcript option not showing for videos.

Hi. I am having trouble accessing the transcript feature in Dropbox. The Transcript button in the toolbar and the Transcript section in the sidebar are not visible on my end. I've already tried: ...
Mac
Preview
upload
View
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey XCzaaa​, let's see what we can find about this!

When did you first notice this behavior?

Also, could you clarify the size of the file and the type you're previewing, and if you've tried another network since you first noticed this? 

Keep in mind that the video or audio file must be approximately 105 minutes or less to be eligible for transcription.

Lastly, is the file inside your Dropbox account, or are you accessing it through a shared link by any chance? 

Keep me posted, and we'll take it from there! 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!