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Forum Discussion
Transcript option not showing for videos.
Hi.
I am having trouble accessing the transcript feature in Dropbox. The Transcript button in the toolbar and the Transcript section in the sidebar are not visible on my end.
I've already tried: ...
thanks for looking into this.
I just noticed the issue today. About an hour before posting here, I was still able to access the Transcript section without any problem. Then, when I opened another video (this one had a comment showing in the right-hand sidebar), the Transcript suddenly disappeared — not only for that video, but for all videos in the shared folder.
To clarify:
- File size and type don’t seem to be the issue, since I’ve previously accessed transcripts for videos of different lengths without any problem.
- The files are in a shared folder, but I’ve never had issues accessing transcripts that way before.
- What’s strange is that both the Transcript button next to “Edit a copy” and the Transcript section in the sidebar are now missing completely, across all videos in that shared folder.
This started happening right after I viewed a file with a comment in the sidebar, which makes me wonder if the transcript view and comment view are conflicting somehow.
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