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Weimin Toh's avatar
Weimin Toh
Helpful | Level 5
5 years ago
Solved

Unable to load word document after clicking open document using Word for the Web in dropbox

Hi,   I am unable to load word document after clicking open document using Word for the Web in dropbox. It just shows "loading" followed by a blank page.   Please help me.    
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WillM's avatar
WillM
Explorer | Level 4
4 years ago

I am having the same issue, having cleared my cache the documents still don't appear after the 'Loading' screen.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi WillM, let's look into this! 

     

    Have you tried switching browsers by any chance? Do you notice the same behavior when you do that?

     

    Keep me posted! 

    • WillM's avatar
      WillM
      Explorer | Level 4
      4 years ago

      It works OK in firefox, but that's not where the rest of my work, saved details, or extensions are set up, so i'd hope to avoid using it just for dropbox.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi WillM, good thing is that this seems to be related and narrowed down to your browser. 

        You can try to restore your browser to its default settings and disable any browser plugins. What you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

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