Forum Discussion

JGlimra's avatar
JGlimra
New member | Level 1
10 months ago

Unable to open Excel files on Android Dropbox mobile app.

Hey, since yesterday my colleagues with android phones can't open shared files made in excel in dropbox. It says "File type is not supported". For us with iphone there is no problem. Anyone else noti...
Android
Mobile
Preview
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for bringing this to our attention, JGlimra.

Are they having this issue only with Excel files or other Office files as well?

Can you please let me know if this happens when they preview the file through the mobile app or the website? 

Can you send me a screenshot of what they see when they try to open an Excel file from the Dropbox mobile app?

Thanks in advance.

  • JGlimra's avatar
    JGlimra
    New member | Level 1
    10 months ago

    Thanks for quick answer. It happens when they try to access the Dropbox app from their cellphones. it’s only with excel files. Everyone get different choices of what to open with and nothing is like the real file so they can’t really see it. 

     

    • JGlimra's avatar
      JGlimra
      New member | Level 1
      10 months ago

      If they press open with excel they need to download excel and then they download it cause they are able to edit their own copy. All users only have view access in this document.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hey JGlimra!

        Based on your screenshot, I understand the the file has been shared via a link. Is that the case, or did you invite the recipient via email?
        Can you also send me a screenshot showing what they're seeing if they try to open the file using a desktop browser?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!