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JGlimra's avatar
JGlimra
New member | Level 1
10 months ago

Unable to open Excel files on Android Dropbox mobile app.

Hey, since yesterday my colleagues with android phones can't open shared files made in excel in dropbox. It says "File type is not supported". For us with iphone there is no problem. Anyone else noti...
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JGlimra's avatar
JGlimra
New member | Level 1
10 months ago

Thanks for quick answer. It happens when they try to access the Dropbox app from their cellphones. it’s only with excel files. Everyone get different choices of what to open with and nothing is like the real file so they can’t really see it. 

 

JGlimra's avatar
JGlimra
New member | Level 1
10 months ago

If they press open with excel they need to download excel and then they download it cause they are able to edit their own copy. All users only have view access in this document.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey JGlimra!

    Based on your screenshot, I understand the the file has been shared via a link. Is that the case, or did you invite the recipient via email?
    Can you also send me a screenshot showing what they're seeing if they try to open the file using a desktop browser?

    • JGlimra's avatar
      JGlimra
      New member | Level 1
      10 months ago

      It is a shared file (the file is created in Dropbox) invited by email. They don’t have computers, it’s just a schedule they access through their phone when driving between clients.  If I put it in a shared folder they get the same issue. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hey JGlimra, hope you don’t mind if I jump in. 

        So, from what I understand, you’d like them to preview the Excel file via their mobile app, correct? 

        Can you clarify the size of the Excel file showing in your screenshot? If they download/save the file locally to their devices as a test, can they open it normally?

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