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Robert46's avatar
Robert46
Helpful | Level 5
4 years ago
Solved

Unsupported file type

Have been using Dropbox on Windows PC and Android cell phone for many years for the same files. Recently attempted to access two Word documents from Dropbox on cell phone, which I have been accessing for many years. Received a message on cell phone, "unsupported file type". However, I have no trouble accessing these two files in Dropbox on PC. What's changed? How can I access? Will influence my decision to renew Dropbox!

Android
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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Gsh1 & jima999, could you check if this helps improve matters for you too?

  • Seajay58's avatar
    Seajay58
    Explorer | Level 4
    4 years ago
    Hi, I have just encountered exactly the same issue. I have been able to access password protected Word documents with no issue untill today. It was probably only a few days since I successfully accessed a protected document. Dropbox has always said it could not preview the doc but I could download and open it in word with no problems. Something has obviously changed with Dropbox. Please fix this.
  • Gsh1's avatar
    Gsh1
    Explorer | Level 4
    4 years ago
    Thanks @Walter... that works for me. Any likelihood it'll be patched in the next release?
  • Seajay58's avatar
    Seajay58
    Explorer | Level 4
    4 years ago
    Sorry Walter. Don't know how I missed your suggestion. Yes that worked for me🙂

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