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Thomas D.31's avatar
Thomas D.31
Helpful | Level 6
4 years ago

Video file has no audio after downloading from the Dropbox app

Just recently I have been downloading a video file with Audio but then after downloading the video loses audio and the Dropbox video in server loses audio unless I delete the app and log in again.
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Thomas D.31's avatar
Thomas D.31
Helpful | Level 6
4 years ago

So it is an .mp4 file which I have save other files numerous times without any problems.  This file while it plays initially with audio.  As soon as you try to export it or download it into an email, save it into a icloud file, or save it directly into my iphone ios the audio is taken out of the file.  When viewing it again in the Dropbox, it plays without audio unless I delete the app and reinstall the app.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Thomas D.31, just for clarification, does the video play with audio when downloaded on a desktop machine?

 

Have you tried opening the file in a different video or media player?

  • Thomas D.31's avatar
    Thomas D.31
    Helpful | Level 6
    4 years ago

    I plays on the Dropbox site.  But as i download it, it comes without audio.  It is the same configuration of video and audio codec which is a .mp4 with H264

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey Thomas D.31, I hope it’s alright if l jump in here. 

       

      Since the behavior you’re describing is a bit odd indeed, I’d like to open a ticket for you and take a closer look at the issue. 

       

      If that’s OK with you, I can message you directly to the email address that’s linked to your Community profile here.

       

      Let me know!

      • Thomas D.31's avatar
        Thomas D.31
        Helpful | Level 6
        4 years ago

        Yes of course please email me as you research the issue.  Thank you.

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