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Thomas D.31's avatar
Thomas D.31
Helpful | Level 6
4 years ago

Video file has no audio after downloading from the Dropbox app

Just recently I have been downloading a video file with Audio but then after downloading the video loses audio and the Dropbox video in server loses audio unless I delete the app and log in again.
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Thomas D.31, just for clarification, does the video play with audio when downloaded on a desktop machine?

 

Have you tried opening the file in a different video or media player?

Thomas D.31's avatar
Thomas D.31
Helpful | Level 6
4 years ago

I plays on the Dropbox site.  But as i download it, it comes without audio.  It is the same configuration of video and audio codec which is a .mp4 with H264

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Thomas D.31, I hope it’s alright if l jump in here. 

     

    Since the behavior you’re describing is a bit odd indeed, I’d like to open a ticket for you and take a closer look at the issue. 

     

    If that’s OK with you, I can message you directly to the email address that’s linked to your Community profile here.

     

    Let me know!

    • Thomas D.31's avatar
      Thomas D.31
      Helpful | Level 6
      4 years ago

      Yes of course please email me as you research the issue.  Thank you.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        You’re all set! 

         

        When you have some free time, please check your email address and reply back to me. 

         

        Cheers.

    • Peter Honchaurk's avatar
      Peter Honchaurk
      Explorer | Level 3
      2 years ago

      Hi Nancy,

       

      I saw your response to Thomas from last August.  Can you help me (my problem can't wait until the M-F availability of the official Chat support.  I have a video saved in the Pictures file on my laptop.  It's 4 minutes long, so I want to email it to people on a Dropbox link.  But the audio, which is the point of this video, was great on the iphone, is sort of pretty good (volume) as saved on my computer, and awful (just about inaudible as uploaded onto Dropbox.  Could you email me and help me fix it (or anyone else who sees this?

       

      Peter
      [removed]

       

      [personal information removed per the Community's Guidelines]

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Sorry to hear about this, Peter Honchaurk.

         

        Can you clarify the file extension of the video in question? 

         

        Also, is the audio distorted no matter the Dropbox platform (website/desktop app/mobile app) you access it from? 

         

        Let me know and we’ll go from there.

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