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Thomas D.31's avatar
Thomas D.31
Helpful | Level 6
3 years ago

Video file has no audio after downloading from the Dropbox app

Just recently I have been downloading a video file with Audio but then after downloading the video loses audio and the Dropbox video in server loses audio unless I delete the app and log in again.
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Thomas D.31, I hope it’s alright if l jump in here. 

 

Since the behavior you’re describing is a bit odd indeed, I’d like to open a ticket for you and take a closer look at the issue. 

 

If that’s OK with you, I can message you directly to the email address that’s linked to your Community profile here.

 

Let me know!

Thomas D.31's avatar
Thomas D.31
Helpful | Level 6
3 years ago

Yes of course please email me as you research the issue.  Thank you.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    You’re all set! 

     

    When you have some free time, please check your email address and reply back to me. 

     

    Cheers.

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