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Thomas D.31's avatar
Thomas D.31
Helpful | Level 6
4 years ago

Video file has no audio after downloading from the Dropbox app

Just recently I have been downloading a video file with Audio but then after downloading the video loses audio and the Dropbox video in server loses audio unless I delete the app and log in again.
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Zarnalist's avatar
Zarnalist
New member | Level 2
3 years ago
This happened to me. Does anyone know how to solve
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Zarnalist, welcome to our Community! 

     

    Can you let me know which -if any- troubleshooting steps you've tried on your end? Did you try what was mentioned throughout this thread? 

     

    Keep me posted, and we'll take it from there!

    • Zarnalist's avatar
      Zarnalist
      New member | Level 2
      3 years ago
      Thank you,
      I’ve read through this thread. I’ve opened it in VLC media player and it does the same thing. When I have it on preview there is audio but when I download it to my camera roll it goes. Maybe it’s to do with the file type? It was a MTS file which I converted into a MP4 if that helps. The file came from an old camera of my mothers so it could be that?
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Zarnalist, it sounds like this could be the issue here, since the video came from a camcorder and it was later converted to an .mp4. 

         

        How did you convert it on your end? Also, which platform do you use when trying to preview the file on our end? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey Geno28​, let's jump right into this! 

    What file type are we talking about? I'm guessing an .mp4, correct?

    Also, have you by any chance tried downloading the video using a different browser? Also, is it a file that you have saved in your Dropbox account, or are you accessing it through a shared link?

    Let me know more, and we'll take it from there!

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