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Joshydubs's avatar
Joshydubs
Explorer | Level 3
3 years ago

Video files are corrupted after downloading them locally.

Hi my friend uploaded videos to Dropbox but when I download them to my samsung s10 phone they loose the colour and become almost black and white, then when I try to edit them they say the file is cor...
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Joshydubs's avatar
Joshydubs
Explorer | Level 3
3 years ago
Hi so if I export them to my Samsung s20 they are fine however I can't send them on Facebook messenger atoll and if I send them via WhatsApp or upload them to Instagram or even to an video editing app they then loose the colour aswell so although I can download and watch them on the Samsung s20 I can't do anything with them so there's still an issue there I've tried on the app and other browsers ect
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Joshydubs, if the files preview online or when you export them to your phone without any issue, then it's not related to Dropbox. 

 

You should be checking with any of these apps, in order to identify what could be happening. If there was an issue on our end, the content wouldn't preview properly online, or when you download it to your device. 

  • Joshydubs's avatar
    Joshydubs
    Explorer | Level 3
    3 years ago
    Yes but that still doesn't explain why they won't download to my s10 phone in full colour but regardless of that even with the s20 and trying to upload to the apps I've never experienced this problem before and instagram is one of the biggest platforms and its only the videos that I've downloaded from Dropbox that are playing up? When I go to edit or send a video a message pops up on the saying that it is corrupt or not supported? And to try a different format e.g mp4 ? So I cant see it being an issue with Facebook/Instagram and video editing apps end theres something not compatible or wrong between Dropbox videos and these apps?
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      HI Joshydubs, what type of image file is it? Could you attach a screenshot of what you're seeing, if the image isn't showing any personal information?

      • Joshydubs's avatar
        Joshydubs
        Explorer | Level 3
        3 years ago
        Yes can do, just to clarify images are downloading fine its only the video files that there is an issue with
        Also how do I attach a screenshot into this message chat?

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