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Video won't play when shared
I've been sharing videos by using the 'copy dropbox link' option with no problem ever. The past 2 times though there's been a line through the play button on the link. When I click it it says 'this file can't be previewed'. This also happens if I right click on file in dropbox and select 'view on dropbox.com'. The file plays fine on my mac and is the same file format as all my previous videos - .mov. It is also less than 3 minutes long. Any ideas what could be the issue?
Hi all,
Thank you all for your patience while we worked on a fix to this problem. We've had our engineers working on this and the good news is the problem has been fixed. Please try the shared links to your videos again and you should find that playback works correctly - if you are still finding video files that are failing to playback on our website, please let us know here and we will investigate further.
Apologies for any inconvenience this caused, and thank you for using Dropbox!
Thanks,
Frank
33 Replies
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No, just need to get it to work so I can do my job.
Ok, I tried again and still the same outcome. Same thing happens on Safari and Internet Explorer and on my iPhone. Here's my screenshot
- Frank_S
Dropbox Staff
Hi all,
My name is Frank and Iām a member of the Dropbox specialist team. Thank you for reporting this issue with playback of shared video files!
Sink: I've been able to reproduce playback problems for your file on most major browsers. I've escalated this issue to our engineering team for further investigation.
mig42: As your problem is with a different file type, would you be able to share a link to the affected file, for us to investigate if it is due to the same root cause? If you don't want to share a link to the file publicly on the forum, you can also write in to our Support team with details of your issue, and we'll continue the investigation from there.
I'll update this post when we have more information.
Thanks,
Frank
Thanks Frank, I will send the affected links to the support team link.
Thanks Frank. Just to be clear, it's not just that video that's affected. Pretty much everything will not play.
My ticket with is still open with Support for this issue. So far no resolution.
Have you had any success Sink?
- Frank_S
Hi,
Thank you both for getting back to me!
Sink: Our engineering team are still investigating the underlying cause of this problem - I have no updates to share at the moment but as soon as I have more information I'll update this post.
mig42: Can you let me know the ticket number of your support request, so I can investigate if the issue you are facing is related to Sink's issue?
Thanks,
Frank
No change here.
I can't believe this is only affecting 2 people. Everything was working fine till the update were made by dropbox.
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