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Tdidi's avatar
Tdidi
New member | Level 2
5 years ago

"waiting for bolt.dropbox.com" message and I cannot download my photos to use?

I keep getting a message when I try to download any of the photos off of my shared dropbox folder. Why? How do I fix it? I need to download some of those photos pretty quickly and am so frustrated. I...
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YoshiDBZ's avatar
YoshiDBZ
New member | Level 2
3 years ago

Hi There,

I also have the exact same problem. Anybody found a solution to fix this?

Thanks a lot

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey YoshiDBZ, sorry to hear you're having issues with this.

 

Do you happen to be running any security programs  such as antivirus or firewalls on your device(s)?

 

If this persists after clearing your browser's cache or on another browser, I'd appreciate a screenshot too.

 

Thanks!

  • YoshiDBZ's avatar
    YoshiDBZ
    New member | Level 2
    3 years ago

    Hi Walter,

     

    this is my professional laptop. So I expect they are running firewalls and antivirus. 

    I cannot use another browser as there is only Edge installed on my laptop.

    I can send you a screenshot but it will not show a lot. When I ask for a download, i can briefly see the above message in the bottom left corner and nothing happen.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi YoshiDBZ, as this sounds like a company-managed device, I'd recommend checking with your IT department to see if any proxy, VPN, firewall, security software, or even ISP/router settings could be restricting traffic to the following Dropbox domains.

      • YoshiDBZ's avatar
        YoshiDBZ
        New member | Level 2
        3 years ago

        Hi there,

         

        IT will not change their setup for dropbox and if I ask them they will tell me to use One Drive, so I will not ask anything to them.

        Now I don't get it, this should not be difficult to download documents from Dropbox and it was working in the past.

        So please solve it quickly before I really move to OneDrive.

        Cheers

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