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Tdidi's avatar
Tdidi
New member | Level 2
5 years ago

"waiting for bolt.dropbox.com" message and I cannot download my photos to use?

I keep getting a message when I try to download any of the photos off of my shared dropbox folder. Why? How do I fix it? I need to download some of those photos pretty quickly and am so frustrated. I...
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sheri9801's avatar
sheri9801
Helpful | Level 5
3 years ago

 

I was able to catch the pop up message at the bottom.  Nothing happens ... 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for that, sheri9801! Appreciate it. 

 

Are you seeing this when trying to download files from this specific folder, or any folder via the Dropbox website?

 

Besides clearing your browser’s cache, did you also check for any pending updates, and disabled any possible plugins? 

 

If none of that helped, please open an incognito window instead, and let me know if the same thing keeps happening.

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