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rtonrhythm's avatar
rtonrhythm
Explorer | Level 3
3 years ago

Wav file download transfers in at too high a level

Is there a level control on a download from dropbox. I can listen to a wave file on site but if I try to download it to my computer it comes in hot. It saturates the audio file into the red.
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

There isn't a specific program doing the playing, it would only be using the existing codecs used by the browser to render the audio.

rtonrhythm's avatar
rtonrhythm
Explorer | Level 3
3 years ago
I want to solve this. The playback on line is clean. The download can’t be listened to.
Yes the file is a hot file. I need to find out how to capture the online playback. Soundtap cannot see the file
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I'm afraid that there's no way for Dropbox to control this, rtonrhythm.

     

    If you download the file from a different browser or a private browsing window, do you get the same results?

    • rtonrhythm's avatar
      rtonrhythm
      Explorer | Level 3
      3 years ago
      How do I retrieve the file as it plays directly on drop box.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi rtonrhythm, did you try the steps my colleague Hannah provided above? 

         

        And if so, did you get the same results? 

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