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We can't open After Effects files unless we make them available offline on our MacOS device
Hi,
We’ve been using Dropbox for our After Effects projects for many years. Previously, when we clicked on a .aep file, the project and all linked assets from different locations would automati...
Hello,
We’ve been experiencing this issue for about 2–3 weeks now.
Yes, we get an error when we try to open a file by double-clicking it. However, when we set it to “Make available offline,” it opens. In other words, it asks us to manually sync first.
Despite stopping synchronization, restarting the program, and rebooting the computer, the problem still persists.
We look forward to your support, thank you.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey yasinturhan-916! Let me chime in here, too.
You mentioned in your first post that your Dropbox app was using this app version: 231.4.5770. Since there has been a new one released in the meantime (232.4.5926), can you make sure your desktop app has been properly updated to it?
I also understand that you receive an error after directly double-clicking on a file in the Dropbox folder, instead of right-clicking on it > selecting “Make available offline” first. Correct?
Finally, and please correct me if I’m wrong again, this is happening for all files saved in your local Dropbox folder, and not just your .aep files. Right?
This will help me sum up the issue a little bit and investigate further.
Thanks!
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