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WeVideo app does not work! I cannot download my video files! What can I do to get them?
I received an email saying "Your team’s folders have been converted to shared folders, and all Pullen groups have been deleted. Your account has been converted to a personal Dropbox plan." Now, I...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Pullen Family, thanks for posting on our Community and happy March!
Could you please let me know how exactly are you downloading your files?
If you're on a web browser, have you tried another one?
In case you did and still get the same error, I'd appreciate a screenshot so that we can have a visual too.
Thanks!
Could you please let me know how exactly are you downloading your files?
If you're on a web browser, have you tried another one?
In case you did and still get the same error, I'd appreciate a screenshot so that we can have a visual too.
Thanks!
Hello,
Thank you for your reply! I am trying to download a series of .wav file videos, using the method of clicking where it says Open v
which then gives me an option to do it using the app WeVideo (there are no other options). When I click that, it takes me to another page (using Google Chrome on a desktop PC), where it says "Oops... something went wrong Oh no, it looks like we failed to load your file. Please return to Dropbox and try once more."
- MeganHey Pullen Family, how are you today?
If you try to download the files through Dropbox, using these steps, do you get the same error there as well?
Keep me posted.That is exactly what I've been doing. When I click Open v it says I must use an app called WeVideo to download my file. When I click that, I get this:
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