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Pullen Family's avatar
Pullen Family
Explorer | Level 4
4 years ago

WeVideo app does not work! I cannot download my video files! What can I do to get them?

I received an email saying "Your team’s folders have been converted to shared folders, and all Pullen groups have been deleted. Your account has been converted to a personal Dropbox plan."   Now, I...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey Pullen Family, I just wanted to clarify here, the issue seems to be about previewing the file on our website and not downloading it.

Could you try disconnecting the WeVideo app from your account's connected apps tab and then try again?

You might need to clear your browser's cache as well wile we're at it. 

Keep us in the loop!
Pullen Family's avatar
Pullen Family
Explorer | Level 4
4 years ago

Okay, I have cleared my cache, rebooted the Chrome browser, and disconnected all apps.

 

Now, how do I download my files?

 

They are listed by name, and there is no DOWNLOAD link on the page.  All it says is:  OPEN v

and when I click on that, is says CONNECT APPS WeVideo

which is where this all began.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Could you send me a screenshot of what you see Pullen Family?

    You should be able to download your files by selecting them and then choosing the download option from the ellipsis (...) button.
     
    • Pullen Family's avatar
      Pullen Family
      Explorer | Level 4
      4 years ago

      Yes, I have already done so (perhaps read my previous posts . . . ) but I will do so again here.

       

      The problem that I am having is that when I do what you say to do, I get this:

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Hi Pullen Family, thanks for your patience here! 

        Can I ask for one more screenshot of the full page? If you navigate to the file under the "All Files" page, and you click the three dots "..." do you see the option to download the file there? 

        Lastly, do you access the file via a shared link by any chance? 

About View, download, and export

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