Forum Discussion

JYK0417's avatar
JYK0417
Explorer | Level 4
4 years ago
Solved

Why all files in dropbox can't open?

All the files on my pc like this, there is a small yellow box attached on it.   Also, there is no dropbox logo on the lower right corner.   My OS is Win 11, my desktop PC can wo...
desktop
Preview
sort
sync
  • Jay's avatar
    Jay
    4 years ago
    Hi JYK0417, these don't appear to be Dropbox sync icons, and after some research might be related to OneDrive icons instead when using Windows 11. 

    I'd recommend checking with Microsoft support for more advice on this matter. 
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

That is trying to open in FoxIT PDF - have you installed that on the computer? 

 

Also if Dropbox isnt in the bottom its not running. You need to relaunch it or reinstall from www.dropbox.com/downloading. 

  • JYK0417's avatar
    JYK0417
    Explorer | Level 4
    4 years ago

    Thanks for your reply! 

     

    I think the issue does not arise from the Foxit because I can't open word or ppt files either. 

    Relaunch seems can't work, and I am not sure if reinstalling can help because I found the dropbox can't sync several days ago, and I reinstall the dropbox still can't work. Now I have already reinstalled my Win 11 system and download the dropbox again but it even disappears from the bottom. Really confused me... My other two devices, desktop PC and Mac, or my iPhone, the dropbox can work well...

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!