Forum Discussion

JYK0417's avatar
JYK0417
Explorer | Level 4
4 years ago
Solved

Why all files in dropbox can't open?

All the files on my pc like this, there is a small yellow box attached on it.   Also, there is no dropbox logo on the lower right corner.   My OS is Win 11, my desktop PC can wo...
desktop
Preview
sort
sync
  • Jay's avatar
    Jay
    4 years ago
    Hi JYK0417, these don't appear to be Dropbox sync icons, and after some research might be related to OneDrive icons instead when using Windows 11. 

    I'd recommend checking with Microsoft support for more advice on this matter. 
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi JYK0417, these don't appear to be Dropbox sync icons, and after some research might be related to OneDrive icons instead when using Windows 11. 

I'd recommend checking with Microsoft support for more advice on this matter. 
JYK0417's avatar
JYK0417
Explorer | Level 4
4 years ago

Thanks for your advice, Jay.

I think you're right, it appears more likely to be a Win 11 issue. I find others in the community also encounter this problem and seem like it can't be fixed easily. So I revert my PC system back to Win 10 and my Dropbox can work well now. 

 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!