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Wrong file version opens
I have an Excel file in my dropbox folder that I reference on a daily basis from my work Windows desktop, my home Mac desktop, and my iPhone.
I have been updating this file daily for the last few ...
I was saving and opening the file into the Dropbox folder on my desktop. This is the way I have been using Dropbox between multiple devices for many years now, on a nearly daily basis. I have never had this happen.
However, I am just going to stop troubleshooting this. I was able to restore the version prior to the latest version, and I know what changes I made since then. So, I was able to get it back to where I needed it.
Thank you for your help with this, whatever it was!
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorHey sporwancher,
Thanks for keeping me posted here, I'm glad to hear that you've worked through it on your end!
If you have any other questions then please feel free to give me a nudge here.
Have a great day - Thanks!
- I just started having (Feb 20, 2020) what sounds like the same problem. An Excel file I edit daily works correctly on my Windows desktop computer(s), but when I preview the file on my Pixel, I see a 3-day stale version. Yet if I launch Excel (on the Pixel) to actually edit the file, I see the correct, current version! It's as if Excel can see the synced version, but the Files preview browser cannot! I've uninstalled and reinstalled the app - no difference! I've copied the file to a new folder, and the copy retains the same odd behavior. It is very puzzling. This just started 3 days ago.
- To clarify, I should add - changes I've made to the file *on the Pixel* correctly propagate to the other computers, where the preview version continues to agree with the editable version; but I can only see the changes on the Pixel itself if I enter edit mode. To reiterate, ONLY in edit mode can I view the current version of the file on the Pixel, whereas I always can view the current version on my other computers even when the edits were made on the Pixel. Even a *copy* of the edited file.
- Daphne
Hey Redsnapper, thanks for joining us here!
The behaviour you're describing is very strange indeed. :thinking:
Can you just clarify for me exactly what you're referring to when you mention that the preview if the file is incorrect?
Would this be the file thumbnail, as you said that this persists outside of the Dropbox folder too?
If you close the desktop app on your device, do you see the same issue with the preview of the file? You can close the app by:
- Clicking the Dropbox icon in your system tray.
- Click the profile pic/initials icon in the top right of the window.
- Choose "Quit Dropbox".
Let me know what you find!
Three years later and I'm having pretty much the same behaviour. Right now I'm on a computer with no dropbox app installed. I'm accessing my files through the web. Opening the very same file in preview/read only shows an old version, but opening it in excel for the web shows the up to date version. This is quite confusing.
Have you found a solution/cause in the meantime?UPDATE: This same behaviour happens when using the other computer, where the dropbox desktop app is installed. When using the web app I get the same behaviour: Old version in preview/read-only and up-to-date version in Excel for the web.
I've tried it on firefox and Chrome. Same result.
By the way, I'm on W10 Pro 22H2
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