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angec4330's avatar
angec4330
Explorer | Level 3
3 years ago

xlsx files are supported but something went wrong.

Hello. My file is only 2.4 mb and this is the message I get everytime I try to open this one particular spreadsheet.   I have another spreadsheet that 2.6 and opens right away.. What advise could you...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi CM19, thanks for joining our Community and sorry to hear you're having issues with this.

 

Which platform exactly are you trying to preview this file from? 

 

If you're using our website, can you see if you get any different results after clearing your browser's cache or on another browser?

 

Feel free to send me a screenshot of the error message you receive on your end, in order for me to have visual. 

 

Let me know!

  • angec4330's avatar
    angec4330
    Explorer | Level 3
    3 years ago

    Hi Megan:  

     

    I've tried in Safari, Chrome and cleared the cache it still won't open..  Any other ideas? 

     

    Angela 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi angec4330, out of curiosity, have you tried downloading it locally? If you have, does it preview using a third party app?

       

      Also, is this a file that you've uploaded or was it shared with you?

      • angec4330's avatar
        angec4330
        Explorer | Level 3
        3 years ago

        Yes I Can download locally, but then when I'm editing, won't others overwrite my information?   I am able to open in excel for the web .. but I don't have that option on my mobile devices that are accessing it.     

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