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borkdude's avatar
borkdude
Helpful | Level 5
2 years ago
Solved

You need an internet connection to play this mp3

I marked an mp3 file offline on my Dropbox on iOS. I was half way listening to this mp3 when this image popped up.
I'm disappointed that I could no longer listen to this mp3. Why does Dropbox need an internet connection to play a sound file that is already locally available!

Error Messages
Mobile
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  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for all the info, borkdude. 

    Out of curiosity, how long does the audio last? 

     

    Can you try toggling its offline setting from On to Off, and then On again, and let me know if the same thing happens? 

     

    I'd like to gather as much info as possible and check this further.

8 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for posting this here, borkdude.

     

    Did this happen with an .mp3 file that you own, or was it shared with you by someone else?

     

    Is this the first time you’re experiencing this on your mobile app, or is this happening for other audio/video files, as well?

     

    Can you send me a screenshot of the offline files list on your Dropbox app? Please feel free to hide the filenames, if you want.

     

    Keep me posted for more info!

  • borkdude's avatar
    borkdude
    Helpful | Level 5
    2 years ago

    An mp3 file that I own.

    Yes, first time.

    See screenshots.

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the extra info!

     

    Can you also tell me the OS version of your device, as well as the app version of your Dropbox app?

  • borkdude's avatar
    borkdude
    Helpful | Level 5
    2 years ago

    iOS 15.7.9

    iPhone SE 2017

    Dropbox app version: 348.2.4

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for all the info, borkdude. 

    Out of curiosity, how long does the audio last? 

     

    Can you try toggling its offline setting from On to Off, and then On again, and let me know if the same thing happens? 

     

    I'd like to gather as much info as possible and check this further.

  • borkdude's avatar
    borkdude
    Helpful | Level 5
    2 years ago

    The audio lasts 31:49 minutes. I'll test.

  • borkdude's avatar
    borkdude
    Helpful | Level 5
    2 years ago

    This seemed to help, the whole audio file played now.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    That’s good to hear, borkdude! If this happen again though in the future, don’t hesitate to ping me.

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