Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Kenii T's avatar
Kenii T
New member | Level 2
4 years ago

Zip Folder Downloaded from Dropbox 'is invalid'

Hi there,   I've just encountered an issue where by a large-ish zipped file i am trying to download (about 4GB in size) cannot be unzipped / extracted even though it appears to download successfu...
desktop
Download
dropbox business
Error Messages
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi Kenii T, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps? 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

Keep me updated with any progress!
  • aharbin278's avatar
    aharbin278
    New member | Level 2
    3 years ago

    I am having this same problem. Changing browser has not resolved the problem. 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!