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Android App: Cannot Connect To Dropbox. Make sure you're online, or try again later.
Hi everyone,
Does anyone know how to resolve this? When I try to open the "File" tab on my android phone it says: "Cannot Connect To Dropbox. Make sure you're online, or try again later." yet when I click on home, it shows all my latest files. I just can't get to my folders and it is driving me bonkers! I cannot upload to them either. Same problem on my tablet. I use Dropbox for work and this is causing serious problems.
I tried logging out and back in, uninstalling and reinstalling the app, checked for updates. I have full internet. What else can I do? If this doesn't get resolved quickly I'll have to switch to the dreadded OneDrive 😕
Hope someone can help!
Thank you
Tanja
Screenshot
Hi all; thanks for your reports!
I had another user having a similar issue and they resolved it by installing our beta version of the mobile app on their Android device.
Could you check if this does the trick for you too?
Thanks a bunch!
Mod note: updated link in post [last update 2023]
21 Replies
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Same issue
- Walter
Dropbox Community Moderator
Hi all; thanks for your reports!
I had another user having a similar issue and they resolved it by installing our beta version of the mobile app on their Android device.
Could you check if this does the trick for you too?
Thanks a bunch!
Mod note: updated link in post [last update 2023]
Yep, now it works for me.
Thank you very much Walter, you have saved the day! I am so pleased to have full function of the app again. I didn't realize how much I depend on it before this happened. Thank you again :)
Getting an error on my Pixel 3A that says Cant connect to Dropbox, make sure you’re online, or try again later
Have you tried completely uninstalling the app. Shutting down the phone and then powering the phone back on to reinstall the application?
- I had been frustrated for 2 weeks with the same message. I always had access to my files on the app but then got the message that I am not connected. I had to put the Dropbox website on my phone to see my files but it was slower. Yesterday I went ahead and upgraded to Plus hoping that would solve it. I kinda needed Plus anyway but was cheaply getting by with free version for 3 years. Customer support and solutions with Free is limited. Bottom line: I found the exact issue in Community and loaded the Beta version and ALL of my files are back like they were before. I am so happy. Thank you for sharing the link.
- Yes, it made zero difference
- Interesting. I joined the Beta program. Problem solved. Bizarre
