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Cannot Delete Backup
I did a full computer backup and my dropbox is full. I cannot delete the back up file. Suggestions?
- Hi there LutherH, I hope you're doing well!
You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.
In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.
Let me know how it goes!
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi jdaisyd, just to clarify, are you trying delete the backup, or disable the computer backup entirely?
Delete the back up- dropbox had backed up my external hard drive ( I don't remember telling it to do so) and it effectively made my account unusable for space. However all the folders in the Back up (Called Backup Plus?) were not deletable, and so I couldn't free up space.
- Jay
What happens if you attempt to delete the backup from the site directly?
I've tried that multiple times also...and it sends you to the app.. so I
Tried unlinking app account first too, but it cycles back to the app and starts the app all over again.
It all just goes round and round in a circle.
As I don't use Dropbox to store anything, but share files. I decided the only option was to delete my account completely and start over. So that's what I did. I didn't have time to do any more figuring, on a deadline to get these files out...
