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Can't delete my Dropbox Backup
Hi,
I have a Backup set up for a PC that no longer exists. I cannot delete the backup. The help says to login, goto settings-security tab, select the device to log it out, so the backup can be deleted. The device does not exist in my list.
The instructions make sense but there appears to be something wrong. If there is nothing wrong with what I am doing how do you contact support to get it fixed?
Cheers, Garry
Thanks for the additional screenshot marcelltab
Could you try removing the backed up device from your account's security page and then try to delete your backup?
If you get the same results, we might need to send you an email to investigate internally.
16 Replies
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- Walter
Dropbox Community Moderator
Glad to hear it's sorted now and thanks for keeping me in the loop too marcelltab
See you around the Community and have a lovely week ahead! It worked! Excellent Walter. Thanks
- Walter
Thanks for the additional screenshot marcelltab
Could you try removing the backed up device from your account's security page and then try to delete your backup?
If you get the same results, we might need to send you an email to investigate internally.
Files still there.
- Nancy
marcelltab, I can see this was posted two days ago. Are those files still there?
If yes, can you clarify the current syncing status of your Dropbox app?
No errors. It just say that the file is deleted and then the files just there.
After all that, I go back the the 1st screen. The file is still there.
- Walter
Hey marcelltab - sorry to hear about this.
Can you clarify if you're getting any particular error when trying to delete your backup from the backups page?
I can't delete my Backup either...so, I can't use my free version of Dropbox because it's over size the limit.
Here is in my Windows file manager, in my DropBox. The, let's call it a whatisthat for arguments sake as I don't know what to call it, that appears in my DropBox folder, it is not shown here because I have right-clicked on it to delete it, it disappears, I get this pop-up message that says I can't delete the 'backup' or whatisthat. After I click OK button, the what is that returns
Msg I get when i try to delete it
Below is a screenshot from dropBox, using the link you named 'this page' where you say there are no backups.
I believe you, it is not a backup, call it whatever you like, I would like to know how to delete it.
This Page which you say has no backups
