We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
Solved
Can't edit Microsoft files on iPhone (iOS 18)
I can no longer (just since a few days) edit any files from Microsoft (.xlsx, .docx or .pptx) on my iPhone (14 with iOS18). I can only read them. I do subscribe on Microsoft 365 and I have always been able to open and edit Microsoft files from my phone.
It works fine on PC. Also If I copy the file from Dropbox to OneDrive (on the PC), everything works fine even from the phone when opened from OneDrive.
When clicking on the file in Dropbox asking for example to open in Excel, I get the answer that the file is stored on a Server which is not supported
Please Help
Microsoft solved the problem for me. I had to remove the Microsoft365 app (keeping the Word,Excel and PPT apps) then it worked
17 Replies
When I click on the file open with excel, my phone opens OneDrive. Why can’t it go directly to my excel app and open? Is there a setting that may resolve my whole issue?
I have Dropbox app version 406.2.2 and excel app 2.92.24121313
The error message states that the file is stored on a non supported server.
How do I add a screenshot in this chat?
Found it:
sorry for the Swedish
- Jay
Dropbox Community Moderator
Hi JanWig, If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Thanks.
I am on the Dropbox Basic plan (the free version), but have less than three devices connected. Do you want me to uninstall the app, reboot and re-install anyway? Please confirm
I assume no files will get lost if uninstall the app by using the "delete app" commando on my iPhone, or do I need to make a back-up of the files? Please confirm
The problem has appeared recent week
- Jay
Yes, if you have less than 3 devices linked, please follow the steps I provided. No files on your Dropbox account will be affected.
Bear in mind that any offline copies of your files in the Dropbox mobile app will need to be marked as offline again when you reinstall the app.
I have now uninstalled, rebooted my phone and reinstalled Dropbox.
Unfortunately no change. The .xlsx files can be opened but not for editing. No links in the excelfile is working. .docx files and .pptx files same thing. Can be opened and viewed but not edited. Same error and same error messages.
After copying the files into OneDrive (on my PC) I can open and edit from there.
On the PC everything works fine from Dropbox, I.e. I can open and edit.
- Jay
If the Dropbox app is automatically opening the OneDrive app, then you'll need to remove that default opening setting from within the iOS system, as this appears to be a setting created by that app.
Hm….So this is new then either a change by Dropbox or by Microsoft, since it has been working fine for several years now.
Which app do you mean when you state: “…you’ll need to remove that default setting from within the iOSsystem as this appears to be created by that app”
I do not understand what the difference is when opening the same file from OneDrive vs Dropbox. It works fine to open from One drive but not from Dropbox. For both occasions it always starts by opening the OneDrive app.
I talked to Microsoft a day ago and they said that whenever one opens a Microsoft (365) file (xlsx, docx pptx etc) it always starts by opening OneDrive. I can definitely confirm this. This then means, as I interpret, that this is rather linked to Dropbox rather than iOS.
What you now are saying is that I should talk to Apple, since you mean this is an iOS setting. I doubt this, I must say, but I will contact Applesupport and ask them. I cannot see how they are involved here though, but I am not an expert.
The most likely solution for me is to give up Dropbox and work from OneDrive.
