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Deleted all my files but my account says it's still full.
Device
Microsoft Surface 15
Operating System/Browser (if using the web)
Windows
Issue details: I have been invited to join my attorney's Dropbox to share files. When I try to join it says I am out of storage and need to upgrade.
I have now gone in and deleted everything that I can find. There was a shared folder with about 2 GB of photos that I wasn't aware of. But have now deleted it.
I sent a help ticket and they had a link to Device Backup -
https://www.dropbox.com/backup/all - there I also deleted a device backup with 2 GB
How long will it take to be able to join and access my attorney's shared folder.
Is there anything else I need to do?
1 Reply
- Megan
Dropbox Community Moderator
Hey there, MackeyIV, welcome to our Community!
I completely understand where you're coming from, so let's see what we can find out.
Would you mind sending over a screenshot of your plan page, in order for me to have a visual of what it reports there?
How large is the shared folder that you're trying to add to your Dropbox account? Check the pages I hyperlinked and let me know what you find.
Thanks a bunch!
