Dropbox Basic account is over quota and completely locked

Hey MW999, I hope it's okay for me to jump in here as well.

When you say "blocked", can you please clarify?

Do you not see the "..." (ellipsis) button when hovering over the names of your files in order to delete them?

Also, it doesn't look like you have many files in your account; have you checked your backups page or your shared folders to see if they are taking up your space instead?

Screenshots attached showing the blocked Home and Deleted Files pages.

Hi Walter, thanks for getting back to me.

I’ve tested this in another browser as suggested and the issue persists.

In both cases the account is over quota and I’m unable to view or delete my cloud files.

This also happens in the mobile app and desktop client.

I’m not requesting more storage — I only need a way to delete files to bring the account back under quota.

Thanks for taking a look.

Hey MW999​ - thanks for bringing this to our attention.

If this persists on another browser as well, could you send us a couple of screenshots of what you see and/or the error(s) you get so that we can have a visual too?

Thanks!