Empty Folders Keep being deleted

Have you restored one and then clicked on 'Restore Previous Versions' to see which device is doing it? 

My guess here is a corrupt database is doing it

It is only Folders that have nothing in that are deleted. I can find nothing to tell me about the version history on empty folders (or maybe once I have restored them there is no version history as they are back to the original first version)

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SimonThursday wrote:

It is only Folders that have nothing in that are deleted. I can find nothing to tell me about the version history on empty folders

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If it's the same folders being deleted, but a text file in one of them and see if it still gets deleted. If it does, look at the version history of that file to see which device is deleting the file, because Dropbox is not able to delete a file or folder on its own.

If there is a file in the folder the folder does not get deleted. Once when I restored one folder I also restored spreadsheets I had previously deleted. The next time  empty folders were deleted that folder wasn't deleted but after I deleted the spreadsheets the following time the folders were deleted that Folder was also removed.

Hey SimonThursday! 

Once you’ve restored one of your empty folders again, can you immediately follow these steps to see details on their version history? 

Besides that, you can also try checking your Events page.

Let me know if you find something more.

There is nothing in the activity section and the events section says I deleted all the files - and I didn't

Hi SimonThursday, just to be clear: do you still have issues restoring your content? 

Have you tried signing out of the desktop app, just so that we can exclude that as a possibility of the device -specifically a program there- erasing your content? 

Hi Megan, I do not have any trouble restoring the deleted folders.

The problem is that folders that are empty keep being deleted.

On 20 September 2023 about 1,855 empty folders were deleted. I realised on 22 September and manually restored a lot. Then on 24 September about 376 folders were deleted - probably all the ones I'd restored. On 25 September I then clicked on restore those 376 and afterwards I restored the 1,855 folders. On 26 September 1,866 folders were deleted, I probably restored them on 27 September and on 28 Septyember 1,866 folders were deleted, I restored them and then on 29 September 1,870 folders were deleted. I have restored them and since then (today is 3 October 2023) it has not happened again.

If there is a file in a folder it is not deleted, if it is empty it will be.

Hey SimonThursday, sorry to jump in here, but I just wanted to mention that if you notice this happen again in the future, you can feel free to contact our support team as they'd be better equipped to assist further with account and device specific information. 

Let us know of any updates!

My solution has been to migrate to OneDrive though I accept that the deletion of the empty folders has stopped.

I am really disappointed with the DropBox help - I did contact Support and it was pointless and all the comments above fail to understand the problem: Folders that were empty were deleted, I restored them and later they were deleted again. This continued for a week or so.