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Kacy's avatar
Kacy
New member | Level 2
5 years ago
Solved

Error message "couldn’t communicate with a helper application" when opening a file

Couldn't communicate with a helper application.   i am using an iPad, I see all my folder and I can see the document in the folder, but I cannot open it.  I don’t know what to do and the message ...
Error Messages
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  • Jay's avatar
    Jay
    4 years ago

    Could you try going to the Locations tab in the Files app, and then removing Dropbox, rebooting the device, and then re-enabling Dropbox?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey nashvillenewman, interesting. 

 

Can you attach a screenshot of this message to your next reply, so we can have visual too? 

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