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Kacy's avatar
Kacy
New member | Level 2
5 years ago
Solved

Error message "couldn’t communicate with a helper application" when opening a file

Couldn't communicate with a helper application.

 

i am using an iPad, I see all my folder and I can see the document in the folder, but I cannot open it.  I don’t know what to do and the message I receive is “couldn’t communicate with a helper application”

does anyone know what to do?

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  • Jay's avatar
    Jay
    4 years ago

    Could you try going to the Locations tab in the Files app, and then removing Dropbox, rebooting the device, and then re-enabling Dropbox?

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  • myownbiggestfan's avatar
    myownbiggestfan
    New member | Level 2
    3 years ago

    All I'm trying to do is move a folder from dropbox onto my ipad. I've tried doing it from the dropbox app and I tried from the files app. Both give me this error. I have disabled the sidebar item and rebooted, I've deleted dropbox and rebooted and reinstalled. iOS version 16.2. I've made the files available offline before doing it. 

     

    This has worked for me in the past. Suddenly there are problems. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi myownbiggestfan, sorry to hear you're having issues with this.

     

    Can you please send us a screenshot of the exact error you're getting?

     

    Also, have you tried clearing the apps' cache since you first noticed this? 

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