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zj1013's avatar
zj1013
New member | Level 2
1 day ago

Files won't delete, repeatedly removing access won't free up space

Device - iphone 16 and MacBook Pro Operating System/Browser (if using the web) - Sequoia 15.7.3/Chrome Question or Issue I've had the "You're out of storage" message for about a year but most ...
Delete
Dropbox Basic
Error Messages
Shared Folders
Storage space
Tablet
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
23 hours ago

Hey zj1013​, let's jump right into this! 

Since your plan page states that there are some folders that are causing your quota to be overflowed, I think we might need to investigate that.

Can you try accessing your sharing tab using either a desktop device, or your mobile's browser instead of the mobile app? From there you should follow these steps in order to remove your access from these shared folders. 

If you could give this a go, and let me know of the results, that'd be great. Thanks! 

  • zj1013's avatar
    zj1013
    New member | Level 2
    4 hours ago

    solved!!! blessings upon youuuuu

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