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Jinge's avatar
Jinge
Explorer | Level 4
3 years ago
Solved

How to delete Dropbox from my computer without losing the files that ended up there?

I signed in to have Dropbox (in order to send pictures to friends) some many months ago but find I never need it.  However, I now find that most of my files saved since then have been kidnapped into Dropbox rather than straight to my previous C:drive locations, more than confusing for me.  How can I now delete Dropbox from my Pc without losing the kidnapped files currently trapped within it?  How can I save new files without Dropbox snatching them?

  • To access your backup settings, you'd need to navigate to the Backups tab in the app's preferences Jinge 

     

    Let us know how it goes!

10 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there Jinge, sorry to hear about this.

     

    It sounds like you may have enabled the computer backup feature upon installing the desktop app on your computer.

     

    In that case, you can disable it as outlined here.

     

    I hope this helps!

  • Jinge's avatar
    Jinge
    Explorer | Level 4
    3 years ago

    Thanks for suggestion/instruction but I can't work it out at all.  When I "search" for Dropbox I get -Blocked-.rfx which means nothing to me.  Also visible is C:\Users\wejoy\Dropbox\PC\Documents\IT and Bak\Brian backup files\Backup sept18\Documents\My RoboForm Data\Default Profile which probably is of no help except that it show the relative location of Dropbox. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Jinge, in order to disable Backup, you need to make sure your app is running, and access its preferences.

     

    In order for you to do so, you'd need to check for the Dropbox icon next to your WiFi, click there then click your avatar (profile picture or initials) in the top-right corner.

     

    Click the Backups tab, and the option should be there under Manage backup. If not, let me know. 

  • Jinge's avatar
    Jinge
    Explorer | Level 4
    3 years ago

    I'm a right duffer here, aren't I?  Where or what is that WiFi location? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Don't worry about it, that is why I am here Jinge

     

    It would be on your task bar, next to the date and time. 

  • Jinge's avatar
    Jinge
    Explorer | Level 4
    3 years ago

    Found what I think you mean bi WiFi (Internet access) but no sign of any Dropbox icon etc.

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Jinge, do you see anything when accessing your Backup page online? You should be able to see your Backup there, and disable it. 

     

    If not, then could you try to do a quick re-installing on the app using this link? 

  • Jinge's avatar
    Jinge
    Explorer | Level 4
    3 years ago

    Right, I've now installed Dropbox, as far as I can tell, by having clicked on your instruction.  And, now I see a Dropbox icon on the task bar.  What comes next?    (By the way, if it is pertinent, I do not have a mobile telephone.)

  • Jinge's avatar
    Jinge
    Explorer | Level 4
    3 years ago

    I can now see, in my C: list of stuff, that Dropbox is listed and, apparently, has nothing in it.  Previously that wasn't the case so has this new installation actually replaced the earlier?  Also, I haven't noticed any reference to backing up or cancalling it.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    To access your backup settings, you'd need to navigate to the Backups tab in the app's preferences Jinge 

     

    Let us know how it goes!

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