Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

CCTV_1's avatar
CCTV_1
New member | Level 2
3 hours ago

I deleted some files but they still appear in my account online

Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) 244.4.6580 Question or Issue Using basic plan and got he prompt to remove files.  I deleted th...
Delete
Folders
Shared Folders
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 hours ago

Welcome to our Community, CCTV_1!

Let's see what we can find here.

Can you send me a screenshot of your usage as shown on this page? This will give us some insight on what kind of files are taking up your space.

Also, since you mentioned that you've deleted files, but they still appear in your account, can you please sign in from a different browser or a private browsing window and let me know if you see the same thing?

Thanks!

About Delete, Edit, and Organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!