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Forum Discussion
SusanR
8 years agoExplorer | Level 4
Incorrect Timestamp shown to uploaded files
I noticed yesterday that the timestamp on my uploaded and edited files are anywhere between 6 and 9 hours earlier. My Time zone settings are set correctly.
Hi all,
The issue of incorrect modified dates showing on files uploaded via our website should now be fixed for all users. If anyone is still seeing files showing an incorrect modified time versus the timezone setting on their account please let me know!
Regards,
Frank
78 Replies
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- raket4u8 years agoExplorer | Level 4My Phone is official danish summer time
Dropbox :dont know. Should reflect danish official time, as My account is danish. - Jane8 years ago
Dropbox Staff
Hey raket4u, apologies for getting back to you in delay, have you been able to clarify what could be causing this discrepancy?At this point, I’d endorse apraetor’s hints, as he’s pointing you towards the right direction. Specifically, can you check whether the Automatic time zone on your Settings online is set to Off incidentally?Please do let us know of your findings & we’ll make to follow-up in a bit more detail. Wishing you a wonderful weekend ahead! - hexhybrid8 years agoNew member | Level 2
Hi All, I've been facing this issue since early this year and I notice the problem only appears for me on the web version of dropbox with a particular excel file. At home i'm using windows 10 with dropbox & google drive clients. Both have this same copy of file. At work I have windows 7 with google drive client but not dropbox. so at work i have to use the web version of dropbox. whenever i check the timestamp, on dropbox will show 1 day in advance. example, file last modified is 5th October 2018, at 8pm (local time, gmt+8). at work, i'll see the file in google drive (both client and web) as 5th October 2018, 8pm but on dropbox web i'll see it as 6th October 2018, 8pm. I've checked that automatic timezone is not set and is manually set to malaysia (gmt+8).
i can only confirm which of these dates are correct when i'm home as i would check the local folders themselves but seems i can't trust the timestamp on the web versions. at one point sometime this year the issue seems to be fixed by dropbox, but recently it came back again. any ideas appreciated.
- Jane8 years ago
Dropbox Staff
I have to admit that I appreciate your detailed post a lot & thanks for letting us know here of all your observations & the troubleshooting you’ve done so far hexhybrid!As I’d like to expedite matters for you a bit & I’d like to submit your request to a team specialist, I’ve made sure to reach out to you on my end via email, in order to investigate this specific example a bit more closely.Whenever you find some spare time, please check your inbox for my email & I’ll make sure to promptly follow-up with you in a bit more depth. I hope that this is helpful to you & I’ll be awaiting your next reply on our email correspondence. Thanks in advance! - Ocirema557 years agoNew member | Level 2
What I have now found is that videos are imported at the computer time zone, while photos have the correct time stamp.
It happens I was at GMT-3 taking all and now returned to GMT-8.
All my uploaded videos dates (and names) are 5 hours behind the time they were indeed taken...
Any thoughts?
Thanks
- JYLD6 years agoNew member | Level 2
I have started using FileZilla Pro to upload files to Dropbox because the desktop application became useless to me since you've stopped allowing symlinks in my local Dropbox directory. File dates and times for files uploaded show the date and time the file was uploaded and NOT the date and time of the file on my local hard drive. This problem does NOT happen when uploading files to Google Drive. So it isn't FileZilla Pro that is the problem. Is there a fix for this or will I need to just move my nightly backups to GDrive.
- apraetor6 years ago
Super User alumni
Is Preserve Timestamps set for the Dropbox connection?
- JYLD6 years agoNew member | Level 2
Where is the Preserve Time Stamps connection setting ???
- csw5126 years agoNew member | Level 2
Dropbox Not Updating Timestamp
I manually sync my citation database (EndNote) between PCs after updating the database and closing the program.
The EndNote database is NOT in the Dropbox folder.
After updating the database I copy all file manually to the designated Dropbox folder where I keep the synced files.When I start work on another PC I first copy all files off the designated Dropbox folder to a folder not synced by Dropbox. At the end of my work, I repeat the above update after closing the database program, and copy the files back to the designated Dropbox folder.
I have noticed that some files that have identical checksums (and binary compare) do not have an updated timestamp.
Please advise.
- vlinev6 years agoExplorer | Level 4
Hi guys!
I reported this issue back in 2017 and I was told that it's going to be fixed, but I still see it is not.
I see that when photos and videos are uploaded from my Android phone to the Dropbox cloud, they are getting renamed in the cloud folder and their name reflects their date and time, as follows for example for photos '2019-11-21 08.33.25.jpg'. This is fine for photos, this is expected. But video files do not get correct time in their file name! Video file time reflected in its file name is 10 or 11 hour behind, because I am on Sydney time zone (UTC+10 or +11). So for video files time is UTC, which is wrong, it does not take time zone into account. This happens only to video files. Photos are fine.
Currently I am on Samsung Galaxy S10, Android 10. Dropbox app is the latest version. But the issue is still the same as back in 2017 and before.
Is there any solution for this?
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