Need to see if your shared folder is taking up space on your dropbox šØāš»? Find out how to check here.
Forum Discussion
Solved
Issues editing Word documents with Dropbox
Hi
I have for ages had the practice of going outdoors and editing word documents stored in dropbox on my phone or tablet with Microsoft Word app
This has always worked like a dream, any changes would be automatically saved with no error messages and synced to all devices.
Now I am getting error messages about "changes made by other user, your file can't be saved" or "can't upload file" sometimes AFTER I've done a stack of work in that file, so all those edits are lost. Or the file will open "read only" !
It seems I have to save a new version with a new name every time I open a file on my phone before I can be sure it will do edits without some drama or other.
Dropbox folder on my computer is working perfectly.
This is driving me insane as I do this work every day, and had no issue til now.
Any ideas?
Hi all,
As Sanchez mentioned, as the problems are occurring from within the Microsoft applications this sounds like an issue on their side. We'd still like to help get this one resolved, so to try and fix sync issues I'm going to ask those affected to try unlinking and relinking their Dropbox account from the Microsoft Office mobile app:
https://help.dropbox.com/desktop-web/microsoft-office-faq#unlink/relink
To unlink a Dropbox account from an Office Mobile app:
- Open the Office Mobile app.
- Tap the folder icon.
- From the list of places, tap and hold Dropbox.
- Once you've held your finger on Dropbox for a few seconds, a trash can icon will appear in the top right corner of the screen. Tap the trash can to remove Dropbox from the Office Mobile app.
To re-link a Dropbox account to an Office Mobile app:
- Open the Office Mobile app.
- Tap the folder icon.
- Tap Add a place.
- Tap Dropbox.
- Tap Allow next to the Dropbox account listed (if you're already signed in to the Dropbox app). Or, to link a new Dropbox account, tap Use a different account. You'll be directed to a browser window where you can enter the credentials for the Dropbox account you'd like to connect.
Let me know if this helps to resolve any issues with syncing files to Dropbox from within the Microsoft Office app!
Frank
64 Replies
Replies have been turned off for this discussion
- Hi Frank, it took me a while as saving worked again for a couple of days but I got my screenshots I can't see any way to open a ticket from the website you are directing us to though. How would I go about doing that?
- Chris_J
Super User alumni
From that page I can only send an e-mail using a contact form that does not appear to allow for images to be uploaded, use twitter or come back to browsing the forum. Am I missing something?
- Frank_S
Dropbox Staff
Hi SandersKev,
When opening a support ticket at http://www.dropbox.com/support you'll get a reply via email, which you can attach screenshots to when replying. Alternatively you can place screenshots in your Dropbox account, create shared links and then include those links on the email form when submitting initially.
I've followed up internally on this and our engineering team are already in the process of talking to Microsoft about this issue, so no new support tickets are required for us to investigate this. As soon as we have an update on a fix for this issue we'll update this thread.
Thanks!
Frank
Thanks for clearing that up Frank, in that case I'll refrain from sending in a ticket for this for the time being.
Have a great day,
Kevin
Thank you, Dropbox!
We really apprciate you following up with Microsoft on this. Their support team is less than helpful and this issue is very important to many of us.After the last Microsoft Word update mine is now syncing again. I'll update here if that changes.
Hi. Iām having problem when Iām trying to open file in Microsoft Word using iPad . A message popped up saying that āCannot find file. The location changed since you last opened the file.ā
When Iām trying to open Dropbox through Microsoft Word, it appears āCannot connect to server.ā FYI, the internet signal is good. I already uninstalled and reinstalled the Dropbox but this problem remains unsolved.
However, the same file can be opened in Microsoft Word using android. I have no idea what should I do to solve this problem. Hope anyone can help me on this. Thank you.
- Sanchez
Dropbox Community Moderator
I updated both Word and Dropbox apps and the problem went away.
