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pabloago78's avatar
pabloago78
New member | Level 2
3 years ago
Solved

Mac Finder asks for password each time a rename a file or move a folder in Dropbox

Each time I try to rename a file or move a file or folder within my Dropbox folders (synced on my Mac), I need to enter my Mac password or use touchID. This never happened before. Can anyone help? I ...
Delete
desktop
edit
Mac
Organize
  • pabloago78's avatar
    pabloago78
    3 years ago

    Never mind, I uninstalled it again, deleted all the files that were stored locally and re-installed again and it seems to be working just fine now. Thanks anyway!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there pabloago78, sorry to hear you're having issues with this.

 

May I ask if you installed the Dropbox desktop app with admin rights on your computer?

 

If you did, can you confirm that you'be tried these steps to grant Dropbox full disk access as well?

 

Keep us posted, Pablo. 

  • pabloago78's avatar
    pabloago78
    New member | Level 2
    3 years ago

    Hi Walter, 

     

    thanks for your reply. 

     

    Yes, I did install the app with admin rights and have followed those steps to grant Dropbox full disk access. 

     

    I also just tried uninstalling and re-installing the app and still have the same issue. Although in the instructions on how to install Dropbox app, at some point they mention I would need to grant access to Keychain but I was not prompted to do so. Is there anything I can do after installing? Maybe this is causing the issue? thanks! 

    • pabloago78's avatar
      pabloago78
      New member | Level 2
      3 years ago

      Never mind, I uninstalled it again, deleted all the files that were stored locally and re-installed again and it seems to be working just fine now. Thanks anyway!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for keeping us updated, pabloago78!

         

        I'm happy to see that your issue was resolved and if you need anything else, don't hesitate to let us know.

         

        Have a great day!

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