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Forum Discussion
my files disappeared.
I installed the dropbox on my MAC and it automatically uploaded some files.
However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? I already looked at the list of deleted files and there is nothing. I did it on Tuesday, the 26th, and on the 27th, I was no longer. I already did the backward process but the file just disappeared. I don't know what else to do! when i try to open the file in Word, it appears that it is in the dropbox in the following path: users / paulobarros / dropbox / mymac / desktop / filename but when I open the drop, there is nothing. HELP PLEASE!!!
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- Thnx. It was not a promotion. It was for life. This is when Dropbox just opened its doors. Over 15 years or so ago. It worked fine all the time. The. All of the sudden gone.
Here is the screenshot you requested. Clearly it’s reset or something.
https://ibb.co/vYXjwJf - Nancy
Dropbox Community Moderator
Hi from me as well, Iike. I’m sorry to hear about this.
I had a look into our system, and I can see you’re already in touch with one of our support team members. I’ve left them an internal note in your ticket, so they should get back to you as soon as possible and investigate further.
- You are amazing ! Yes there is a ticket open but yah no reply to the issue. I hope they can figure this out 😞
Logged in to my dropbox account today, that I've been using for many years. And then dropbox tells me "Welcome, lets get started" like I logged in to a new account. All my files are gone, both in the web-account and locally on the computer.. It even says my email adress isn't verified.
Tried to reach out for customer support, but only gets directed to the helpcenter with standards FAQ, or a chatbot.
Please help me someone?!
- Hannah
Thanks for reaching out to us, 2rerik, and sorry to hear about this.
When was the last time you had access to the account and your files?
Is it possible that it's been more than 12 months? If that's the case, the account could have been deleted due to inactivity.
I had access to my account and files a week ago
It's always been a individual private account.
All my files are gone on the computer, phone and all devices unfortunately.
I only had one active account on dropbox with one email adress (my private emailadress).It seems like my account is totally deleted and gone. It's crisis, had all my personal files there..
