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imrandall's avatar
imrandall
New member | Level 2
2 days ago

My recently edited Microsoft Excel files are suddenly missing.

Device Mac mini, Macbook air Operating System/Browser (if using the web) OSX tahoe Dropbox App Version (if using the app) not sure Question or Issue two commonly-edited (except no...
Delete
edit
File access
Microsoft Office
restore
robert002's avatar
robert002
New member | Level 2
2 days ago

Most likely the files are tied to your old Office 365 account. Check OneDrive/SharePoint under the corporate login—they may still be there. If not, try Office’s version history or AutoRecover folders on each device. Moving forward, back up important files in a single location to avoid account-linked issues.

imrandall's avatar
imrandall
New member | Level 2
13 hours ago

Thanks for the suggestions. Unfortunately not successful. The file is there but "cannot be found." I had kept these files in dropbox as a "single location to avoid account-linked issues" (the dropbox account is mine) but will have to reevaluate the entire premise of dropbox, after 15 years of continuous and faithful use (acknowledging this might be an MS issue).

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 hours ago

    imrandall, sorry for jumping in, but can you clarify what you mean when saying that the file is there, but it can’t be found? 

    If you use the search bar on www.dropbox.com, can you see the files that you’re missing?

    Any relevant screenshots you can send over are also welcome and appreciated. 

    • imrandall's avatar
      imrandall
      New member | Level 2
      8 hours ago

      I was able to find this in "events" but can't seem to restore these files (they are not in deleted files - perhaps because >30d?)

      what I'm learning is that logging out of onedrive (corporate) may have done this

       

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