One of my shared folders disappeared after sharing it with another user.

I'm glad to hear it's sorted now and thanks for the update studio_jhh 

I've also noted your feedback on our system and you can let us know if anything else comes up. 

Turns out it was the same problem as what the others have mentioned. It simply disappears from the Content and Sharing page. It wasn't in deleted files or didn't even show up in Folder activity of the parent folder. In our case it took close to an hour to finally reappear, as it is very large with lots of files (1.03 TB in 395.000 files). The problem was that it started disappearing from all our clients and then after it came back had to re-sync again everywhere.

This happened when I tried sharing the folder with "Everyone". After the folder re-appeared it wasn't shared with everyone, but still had the same 2 admins assigned as before. I then created a group with a only 6 of the 7 users and shared it with that group. It didn't disappear and was shared pretty much instantly.

So it seems like while it is applying new permissions in your backend, it temporarily removes the folder. With a large folder it isn't so temporary. Definitely needs some looking into by your devs.

ps: I managed to chat with someone at Dropbox. Turns out Dropbox for Business does have chat support, but only for admins.

Hey studio_jhh - sorry to hear about this. 

When you say it's gone from the web interface, I'm assuming you're referring to your account's homepage and the sharing tab. Am I correct?

Can you take a look at your events page and the deleted files page to see if you can find it there? 

I have exactly the same. I shared a large folder and now it's simply gone from the web interface. The problem is, it's a huge folder (>1TB) and it is starting to disappear from our server as well. This is really unacceptable.. it's been like half an hour and it's still gone. No phone or chat support even if you are a Dropbox for Business customer.. nice.

This just happened to me, too. Oddly, I shared a folder with a ton of files inside it. The folder has disappeared completely from the web interface, BUT, it shows up in the "Shared - Dropbox" list. Oddly, even though I created the folder and it's mine and was not shared with anyone else before, it now shows "You haven't joined this folder yet" underneath the folder name.

If I click "Join" I get an error.

I waited 10 minutes and tried again. Boom, the folder is back!

It seems when you share large folders, Dropbox does something in the background and the folder temporarily disappears. If you wait long enough, it re-appears.

Hey N8Lewis! Did the folder disappear only for you, or is the team member unable to access it on their end, as well? 

What do you see if you visit your Events page here?

I also just shared a very large folder with a team member and it disappeared. It didn't show up in my deleted folders either.

Hey Erica F, sorry to jump in here, but I just wanted to mention that your access may have been removed by your boss since they were the owner of the folder.

In that case, you'd need to ask them to re-invite you to the shared folder.

Hi @Nancy, 

The last time that dropbox notified me that my boss accessed the file was August 19, 2022. I do not show any events, nor is this showing in the deleted folder. I don't have any notifications from dropbox telling me that anything was deleted.

Hi Erica F, I hope you don’t mind me jumping in. 

Have you also checked your Events page? If the file’s been deleted, you should be seeing the relevant event there. 

Do you also remember when was the last time you were able to access it approximately?