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MikkoS's avatar
MikkoS
Explorer | Level 3
3 years ago
Solved

Signed up for a trial then my files disappeared

I signed up for a trial a few weeks ago and during that time I noticed that my files prior to that went missing. I have zero recollection that it happened. It's not in the deleted bin either. Need help restoring them. 

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  • Hannah's avatar
    Hannah
    3 years ago

    Hey MikkoS, welcome to our Community.

     

    Starting a trial wouldn't affect your files in any way, but let's see what we can find.

     

    Do you see relevant events, when you go to your events page here?

     

    Have you also searched for the files through the search bar in your "all files" page?

     

    Let me know what you find.

5 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey MikkoS, welcome to our Community.

     

    Starting a trial wouldn't affect your files in any way, but let's see what we can find.

     

    Do you see relevant events, when you go to your events page here?

     

    Have you also searched for the files through the search bar in your "all files" page?

     

    Let me know what you find.

  • Rashard's avatar
    Rashard
    New member | Level 2
    2 years ago

    Im gfoing through this same thing and cant figure it out

  • beachorbush's avatar
    beachorbush
    New member | Level 2
    2 years ago

    I signed up for a business trial. The trial expired and now I can't access the files in the account I've had for years.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear that, @beachorbush. Are you sure you’re logged in to the correct Dropbox account? 

     

    When checking older emails linked to your Business trial, were they sent to the same email address you see here?

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