Teams administrator unable to modify name or delete parent folder on desktop

Hey Yelned, welcome to our Community.

Indeed, with the new Dropbox Business structure, changes to the top-level folders will need to be made using the Dropbox website. This includes creating, deleting, editing and renaming your top-level folders.

We do appreciate your feedback on this and I will make sure to pass your comments along to the appropriate people.

Apologies for any inconvenience and if you have any other questions, let us know.

Why?

Hi Hannah. A week ago, while I could not rename or delete a primary folder on my PC I could at least add a new primary folder. Now I cannot. Is that another new feature or a glitch?

Hey Yelned, let me jump in here too! 

Is that happening on one of your team folders, or personal ones? 

Does this happen only when you use the desktop app, or the website too? Feel free to also let me know if you get any specific errors. 

Only Teams folders on windows desktop app. Online is fine. Same occurs to another team member with admin rights on a Mac.

Personal dropbox folders are fine.

Edit. It has reverted back. I can now add a folder. However, the next comment (above) is still relevant.

 Let me add to this...I am now unable to open most of the documents in my dropbox folders on the Desktop. That is both teams and private. I keep getting 'Error [Operating system]: the file cannot be accessed by the sytem'

Some files are available but most are not. Oridinarily, they would download when I open the folder but not anymore. I can open them online. I cant see an option to make available offline in the right click context. The only option I have is 'Send a copy (Business).

Sorry for jumping in, Yelned. What’s the syncing status and app version of your Dropbox app? 

Other than that, I’d like a screenshot of the error you mention, as well as one more of the context menu options you see when right clicking on your files.

Sync status from dropbox icon pop up:

Dropbox 201.4.5552
Up to date

Only occurring in Teams folders. Not Dropbox personal folders. The file icon shown in the png is on all Teams folders and files and on some personal folders and files but personal files will open.

There is also some odd behaviour that I have not figured yet. Saving files to Dropbox Teams seems to work from an application but it does not show in the teams folder until I reboot. Have to check this.

Edit. It is working now. But I suspect it has not gone away. After many years of untroubled use, Dropbox has taken a left turn.

Thanks for these screenshots! Appreciate them. 

Our team confirmed in the meantime that this is now expected behavior. So, creating/deleting/editing/renaming your top-level folders will need to be done via the Dropbox website instead. 

I've passed all of your comments and feedback though to our team, so that they can see how this affects you.

Thanks Nancy. Yes I was told that previously. But can you tell me what is going on with the inability to access files as indicated in the previous message and shown in the  screen shots? The behaviour is erratic. At the moment it includes personal files outside the Teams folders but some of the files in Teams folders are now available. I simply cannot open files within the top level folders on the PC. Sync status indicates it is up to date, as I indicated previously.

Also can you explain the logic behind restricting access to top level folders on the PC? I dont understand why that is the case since it is possible to delete everything within top level folders on the PC. i.e the content is not afforded that 'protection'