Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

leadcro's avatar
leadcro
New member | Level 1
12 months ago

Unable to delete a folder I own. "You don’t have permission to delete files in this folder".

Hi! I'm having difficulty deleting a folder I own. I keep getting an error message "You don’t have permission to delete files in this folder". There are no files in the folder and I have triple checked that I am the owner of the folder. I have also unshared it with any other members. 

19 Replies

  • leadcro's avatar
    leadcro
    New member | Level 1
    12 months ago

    It still has the two people icon, and no matter which way I try to unshare it, it isn't able to be deleted. I tried changing the owner, unsharing it and then deleting the folder, but that didn't work either. 

  • leadcro's avatar
    leadcro
    New member | Level 1
    12 months ago

    I can see that originally it was created as a Team Folder and then changed. I can also see who created the folder in "Activity" page. If that helps 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Thanks for the update, leadcro.

    I'd like to ask you to try something and then let me know if it works for you.

    First, go ahead and create a new team folder in your team space.

    Then, move the folder you're trying to delete into this new team folder.

    And then go to Admin console > Content tab, and archive > delete the team folder you created.

    Does that delete the folder inside?

  • leadcro's avatar
    leadcro
    New member | Level 1
    12 months ago

    I was able to create a team folder, but I'm unable to move the folder I want to delete over. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Are you getting another permissions error? Can you send us a screenshot, please?

  • leadcro's avatar
    leadcro
    New member | Level 1
    12 months ago

    It throws out this message when I try to drag it into the newly made folder. 

    When I go to more options, here's what I get. 

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Thanks for the screenshots and the additional information leadcro - much appreciated!

    Would it be OK with you if we reached out via email to have a further look internally at this point? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Sure thing leadcro - I've just sent you an email to investigate so please take a look at your inbox and we'll take it from there. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!