Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Wcraymond's avatar
Wcraymond
New member | Level 2
6 months ago

Weeks of Dropbox files are gone. Can I restore them somehow?

HELP! All our Dropbox files from May annd June are gone. We have checked through the app and online and the most recent files available are from the last week of April. 
This is catastrophic — my wife and I have used shared files in Dropbox for years and years to track bills, taxes and other critical functions. This has never happened before. If anyone can help, please, I ask for you to chime in, thank you.

2 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hi there Wcraymond - sorry to hear about your missing files.

    Can you please take a look at your events page and let me know what you find?

    This is the place where all uploads, edits, and deletions are normally logged so it should help a tad.

    Since you're referring to shared files, I'd suggest taking a look at your sharing tab as well.

    In any case, please keep me posted! 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey there, Wcraymond!

    Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.
     

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!