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Wcraymond's avatar
Wcraymond
New member | Level 2
10 days ago

Weeks of Dropbox files are gone. Can I restore them somehow?

HELP! All our Dropbox files from May annd June are gone. We have checked through the app and online and the most recent files available are from the last week of April. 
This is catastrophic — my wife and I have used shared files in Dropbox for years and years to track bills, taxes and other critical functions. This has never happened before. If anyone can help, please, I ask for you to chime in, thank you.

Delete
dropbox
Dropbox Basic
File access
restore
Shared Files

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 days ago

    Hi there Wcraymond - sorry to hear about your missing files.

    Can you please take a look at your events page and let me know what you find?

    This is the place where all uploads, edits, and deletions are normally logged so it should help a tad.

    Since you're referring to shared files, I'd suggest taking a look at your sharing tab as well.

    In any case, please keep me posted! 

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