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“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated.
When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet connection issue; I’m connected. This is Dropbox-specific. If I use share to Save to Dropbox, that works fine; no error. This also seems unique to the latest iOS update, as I didn’t encounter it before that. I tried uninstalling and re-installing Dropbox, and simply re-starting. Neither helps.
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
119 Replies
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- Hannah
Dropbox Community Moderator
Everyone experiencing this behavior, you should be able to use "Save to Files", when choosing a "Reader PDF", which, using the File Provider, will save just the .pdf, as a workaround.
I have this same error. I have 362.7 running and IoS 17.3. cannot save pdfs in Safari to DropBox. "couldnt save your content" error...
- Yes it was upgraded when I replied previously. Before the iOS17 update you were able to save PDFs of the pages as seen in reader view. A black background with white text. No ads, only the text of the page. Now you can save the page but it is saved as it would be seen if it was not in reader view. I am saving the page while looking at it in reader view. Before the last Dropbox update you could not save the page at all. Now you can save the page, but not as you see it in reader view. Now you get a saved version with all the ads and blank white spaces. Just like if you printed a web page years ago before reader view was invented.
The problem is solved. Thank you!
I’m still having the same problem. Please can this be resolved?
- Everything is updated on my device. I still am unable to save a page in reader format to Dropbox. It will only save as seen in HTML view. It is a PDF but it saves everything as seen when you are not in reader view.
- Nancy
Hey Andres M.7! Your issue sounds relevant to the OP, so I’ve merged it here.
Can you please make sure your Dropbox mobile app is on the latest 362.7 version that Sam linked above, and let us know if the issue persists even after that?
- With my iPad Version 16 and Safari-Browser I could easily save Websites in Dropbox. With my new iPad Version 17 and Safari-Browser I always get the following error mesagge: check your internet connection an update the website. Does anybody else have this problem?
Fixed with the latest update! Thanks.
- Sam DBX
Community Manager
Hey FireChief 👋🏽
Just wanted to check in and see if you're still having any issues after updating to our latest version 362.7. Let us know!
Thanks,
Sam
