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gjwolfswinkel's avatar
gjwolfswinkel
Explorer | Level 4
2 years ago
Solved

App always updating thousands of files

Since a few weeks, my Dropbox app is always updating thousands of files, whenever my computer is started, taken out of sleep or hibernation. I think it started after I used Dropbox to briefly store a...
desktop
sync
windows
  • Megan's avatar
    Megan
    2 years ago

    Hi gjwolfswinkel, thanks for the screenshots! 

     

    It seems you're using the beta version of our app. To eliminate the possibility of this causing the syncing issue, can you try going into your account settings on the Dropbox website, and turning Early releases off?

     

     After that, install one of the stable builds of the Dropbox application.

Kirola's avatar
Kirola
New member | Level 1
11 months ago

Yeah, it still says $3,382,763.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

If the app’s still stuck at the same file count, can you check if there are any third-party apps that could be interfering with Dropbox or accessing the files in your local Dropbox folder? If there are, can you please disable them temporarily and see if that helps? 

What you can also try after that is to uninstall the Dropbox app from your computer, restart your device and then, reinstall it.

Let me know if any of the above makes a difference.

  • Kirola's avatar
    Kirola
    New member | Level 1
    10 months ago

    How do I check for third-party apps that might be interfering?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      HI Kirola, you'd need to check this yourself by quitting all open apps and services on your machine, to ensure that nothing is attempting to make changes to any files in the Dropbox folder. 

      • Kirola's avatar
        Kirola
        New member | Level 1
        10 months ago

        Oh, yeah I did do that a couple of times.  However, I left for the weekend, came back this a.m. and rebooted my computer, and now I have a notice that everything is up to date.  So I guess for now it is fixed.  Thanks for all the help.

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