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wuthelotus's avatar
wuthelotus
Helpful | Level 6
4 years ago

Backed up files/folders can no longer be shared

Hi, I'm using Dropbox on a Mac with Monterey. I have everything backed up to Dropbox & until today I was able to share files & folders simply by clicking on "copy Dropbox link". Today this feature...
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wuthelotus's avatar
wuthelotus
Helpful | Level 6
4 years ago
Hi Jay,
 
What I don’t understand is why this option, which you say is impossible to have for backed up files & folders, was working just fine until literally yesterday & is still working for other people I know who use Dropbox. The only explanation I can come up with is that this is a new feature that has somehow become functional for me before other users. If so, I can’t understand why you wouldn’t announce such a massive change, in any way whatsoever, to your paying customers. It’s an important change and, for me personally, a dealbreaker. The main reason I chose Dropbox over other similar services was that I could keep my files & folders in their native locations (Documents, Downloads etc.) & they would still be synced up with Dropbox & accessible on all my devices. I have no interest in keeping everything I work on in a generic Dropbox folder, I want to use the document structure of my computer. Which, I repeat, I was able to do until yesterday.
 
I would like to understand when this change has been made & if there are any plans to reenable sharing for files & folders set up via backup. If not, I will reconsider my Dropbox subscription.
 
Thank you.
 
Alina
Maxbee's avatar
Maxbee
Helpful | Level 6
4 years ago

I have the same Problem! Sharing was working fine until it was not anymore. And i have no idea why. Very annoying. Pease Dropbox, explain what happened to this feature!

  • wuthelotus's avatar
    wuthelotus
    Helpful | Level 6
    4 years ago

    Hi Maxbee. Since I made this post they've also replied to me via email, and it seems as if this feature was planned (secretly, I guess) and is here to stay. They claim people were misusing the sharing feature with files that were private, sensitive, whatever. It sounds like bull to me, honestly, and even if it were true I don't understand why everyone else has to suffer because some people don't know how to use the internet. Also, the fact that they couldn't be bothered to announce what is, IMO, a huge change in how backup works, is disappointing to say the least.

    I've looked into alternatives and Sync.com looks really promising, I just haven't had the patience to move everything over from Dropbox yet. But I'm really not happy with how they handled this, so I'm definitely exploring other options.

    • danbett's avatar
      danbett
      Helpful | Level 7
      4 years ago

      I have the same problem and with no warning, I have posted on a couple of different subjects as I really need this feature re-enabled. I also can't believe that they did this with no waring whatsoever. I pay a couple of hundred pounds a year for pro version etc.. and use it in exactly the same way as you do and now.......

       

      Dropbox, please re-enable this feature using a checkbox (with a big fat warning if you must) as it really is a dealbreaker

      thanks

       

      Dan

    • Maxbee's avatar
      Maxbee
      Helpful | Level 6
      4 years ago

      hey @wuthelotus,

      thanks for the information, I had no idea! I mean, come on @Dropbox. This was such a big feature. You cannot secretly take this away from us users and dont say a word just because some dump people misused it. Please bring it back asap...

      And thanks @wuthelotus, I will have a look into sync.com

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