Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

Macnerdy's avatar
Macnerdy
Explorer | Level 4
3 years ago

Backup iCloud Photos in Dropbox

Hi!
I'm trying to manually copy my photos stored in iCloud Photo Library to Dropbox as well (not camera upload, but manually). All edits made up to that point and the original file formats (HEIC and HEVC) should be retained.
However, for some unknown reason, HEVC videos are always converted to MOV even if the appropriate options on iOS are set correctly. Effects such as SuperHDR are lost as a result.
I don't want to have to use Google Photos, but they could do it all automatically and easily. Is there a way to do it with Dropbox? Do you have any experiences?

5 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Macnerdy, welcome to the Dropbox Community.

     

    Can you let us know the steps you're following to add the photos to Dropbox?

     

    Are you using our mobile app or our desktop app?

     

    Any additional info on the process, would be really helpful.

     

    Thanks in advance!

    • Macnerdy's avatar
      Macnerdy
      Explorer | Level 4
      I am using the iOS app. It doesn’t make any difference whether via share sheet or directly from the app.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi Macnerdy, you mentioned share sheet or directly from the app.

         

        Could you walk me through the steps you follow when uploading content, in each of the cases, please? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!